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FAQ

What is the actual length of the LED strips included in the LED Kit?
The LED strips included in the LED Kit each have a length of 108 cm. The...
Can the IMMERSION Metahaptics be used on PlayStation 5?
No. The IMMERSION Metahaptics are exclusively designed for PC use and re...
How do I correctly install the Bucket Seat Slider and Holder Set on the S-Racer?
For a successful installation, it is important to follow a few small but...
What wheelbase torque levels are supported by the E-Racer, S-Racer, and C-Racer?
The E-Racer and S-Racer are designed to support wheelbases with torque l...
Do the Wind Flow fans have different left- and right-side airflow directions?
The IMMERSION Wind Flow fans are not separated into dedicated left- or r...
Can additional side monitors be installed alongside the SM1 monitor?
At the current time, the Nitro Concepts monitor stand does not officiall...
Can the individual actuators of the IMMERSION Metahaptics be configured separately?
Yes. The IMMERSION Metahaptics support individual channel mapping, allow...
Why is only one fan working on the IMMERSION Wind Flow / Wind Box?
If only one fan is operating, the most common cause is insufficient powe...
What is the curvature radius of the Nitro Concepts SM1 monitor?
The Nitro Concepts SM1 monitor features a curvature radius of 1800R.
How are the LED Strips connected when using the LED Kit together with the LED IMMERSION Box?
When using both the LED Kit and the LED IMMERSION Box with the E-Racer, ...
How do I correctly install the IMMERSION Wind Box / Wind Flow?
A detailed step-by-step installation guide for the IMMERSION Wind Box / ...
Is the E-Racer compatible with racing harnesses?
In general, most racing harnesses should be universally compatible with ...
What are the mounting hole spacing measurements of the Seat Slider and Holder S?
The mounting hole spacing measurements of the Seat Slider and Holder S a...
What are the dimensions of the Bucket Seat Slider & Holder, including the mounting hole spacing?
The dimensions of the Bucket Seat Slider & Holder, including all relevan...
What does the C-Racer racing rig look like when folded?
When folded, the C-Racer takes on a significantly more compact form. The...
I would like to install the Nitro Concepts R300 seat on a racing rig from another brand. Which dimensions should I take into account?
When mounting the Nitro Concepts R300 on a racing rig from another manuf...
Is the Nitro Concepts R300 seat compatible with both the S-Racer and the E-Racer?
Yes, the Nitro Concepts R300 Bucket Seat is compatible with both the S-R...
If I already own a Noblechairs or Nitro Concepts gaming chair, can I mount its seat onto a Nitro Concepts Racing Rig?
Yes, it is possible to mount the seat unit — consisting of the seat base...
What types of T-slot nuts are used for the aluminium profiles of Nitro Concepts Racing Rigs?
For the aluminium profiles of Nitro Concepts Racing Rigs, M8 T-slot nuts...
What are the dimensions of the E-Racer model?
The E-Racer model features the following base dimensions:W × L × H: 600 ...
What are the dimensions of the Nitro Concepts SM1 Curved Monitor?
The Nitro Concepts SM1 Curved Monitor features a 49-inch display. The ov...
What are the internal dimensions of the Nitro Concepts R300 seat?
The Nitro Concepts R300 features precisely defined cushion dimensions de...
Which pedals are compatible with Nitro Concepts Racing Rigs?
Nitro Concepts Racing Rigs are compatible with pedals from many popular ...
Is the Nitro Concepts IMMERSION LED Box compatible with the PS5?
No, the IMMERSION LED Box is controlled via the “SimHub” software and th...
Is the Nitro Concepts LED Kit compatible with the PS5?
Yes, the LED Kit only requires USB power and can therefore be used with ...
How can I exercise my right of withdrawal? Can I return the product? Am I entitled to a refund?
You can return any goods you have received within 14 days. This period b...
How long does delivery take?
Orders within Germany are usually delivered within three working days. F...
My order was lost or was damaged upon delivery. What should I do now?
We're very sorry to hear that, and we know how annoying it is! Please se...
How do I make a warranty claim?
You can submit your request via the following page: https://www.gamerswa...
Can I order replacement parts for my Nitro Concept gaming chair?
If you would like to order one or more replacement parts for your Nitro ...